The Director, Client Services Implementation will oversee complex programs across multiple lines of service or business to drive program implementation success. This position will drive patient and client satisfaction by leading and directing, providing high-level operational success, internal stakeholder engagement, and client satisfaction. They will maintain compliance with service commitments, contractual obligations, regulatory compliance, and quality measures.
This role will streamline client lifecycle processes and support broader operational initiatives. You will lead and optimize client onboarding and offboarding processes, create standardized workflows, and collaborate with account teams to resolve operational bottlenecks. The role also includes supporting operational initiatives across a portfolio of companies and managing multiple projects simultaneously.
The Professional Services Operations Leader serves as a strategic partner responsible for driving operational excellence, scalability, and business transformation across GitLab's global Professional Services organization. This role reports to the Sr. Director, CS Strategy and Ops Brittney Sinq and represents operational execution and strategy within the Professional Services Leadership Team.
Lead a team of Program Managers embedded within our Ops & Strategy team to shape Product Support's approach to AI and automation tooling, infrastructure, and strategic planning. You’ll bring structure without slowing momentum, accelerate execution across teams, and help us reimagine how we prioritize, communicate, and lead through change in an increasingly intelligent and automated environment. This role will directly manage a team of program managers.
The Regional Manager has strategic responsibilities for managing mobility operations within their assigned region and should have a minimum of 10-12 years of immigration experience, with significant experience in establishing the immigration process in 2 countries or more. Responsibilities include overseeing capacity planning, providing detailed reporting, monitoring regional goals, overseeing hiring, conducting performance reviews, and resolving escalated complaints.
The Event Design and Operations (EDO) Manager will lead the planning and execution of high-impact KIPP events and programs, manage all aspects of event logistics, and lead financial planning and monitoring processes for programming-related activities.
The Commercial Program Manager will be responsible for driving cross-functional teams to deliver complex commercial programs from conception through to completion. The role involves strategic planning, stakeholder management, and ensuring that all program deliverables are achieved on time, within budget, and to the highest standards. The Commercial Program Manager will work closely with Commercial and Product Management leaders to ensure timely and successful execution of commercial programs.
MSX International is seeking an automotive aftersales professional with experience in leading and implementing change for a 3-month contract role. As a Change Manager, you will be part of the Global Customer Service team, leading a project to support the implementation and development of the partner’s Aftersales strategy, ensuring system, process, people, and data changes are achieved.
ServiceNow is seeking a dynamic, visionary Group Vice President (GVP), Support Account Management (SAM) to lead and elevate our global Support Account Management organization as part of Customer Service and Support. The role involves transforming and scaling the SAM function to deliver premium support experiences, shaping the future of human/AI support delivery, and working cross-functionally with various teams.
The Sr. Program Manager will lead a small team to identify new and execute existing opportunities driving total cost of care savings across Aledade’s ACOs, scope and execute priority programs that improve patient health outcomes and manage total cost of care. They will also manage a team of program managers, cross-functional team members, and vendor relationships to implement and measure the impact of approved programs.